IICT Blog

Using AI in your practice: what to hand over and what to keep close

Written by Kate Duncan | 21 Aug 2026, 1:26:32 am

You finish a session. Your client leaves lighter than they came in, softer in the face, slower in the breath and something in you is buzzing too – that little spark you get when real, transformative work has passed between two people. Then you sit down to the other half of the job.

Client notes to write up, a rebooking to confirm, two emails to answer and a newsletter that’s three weeks overdue. Sigh. You love the hands-on, healing work, but the admin? It can really seep the life out of a good day in the clinic. If you’ve ever finished a beautiful day of treatments and then felt your shoulders drop at the thought of the laptop, you are in very good company.

This is where AI has started to earn its keep for a lot of therapists. Feed it your scrappy notes and it tidies them. Ask for five subject lines and some content ideas and they turn up in seconds. Used with common sense and care, these tools take the weight off the parts of practice that were never why you trained. We recommend you take the help when it helps if it feels right for you. Lean too hard on it, though, and it starts to cost you something.

What the research is telling us

In 2025, a team at MIT’s Media Lab put EEG caps on 54 people and asked them to write essays. One group used ChatGPT, one used a search engine, one used nothing but their own head. The people leaning on the AI showed the lowest brain engagement of the three. Asked a few minutes later to quote a single line from the essay they’d just written, 83 per cent couldn’t do it. The words had gone through them without ever really landing.

The researchers called this “cognitive debt”, and they were careful not to let it collapse into an “AI rots your brain” headline. The point is narrower and more useful. Give a machine your thinking too early and too often, and the thinking itself starts to change.

You already know this in your body. There’s a difference between a treatment you were a little zoned out of and one you were properly present for. Presence, like thinking, is a muscle. Stop using it and it goes.

So what does that mean for your complementary therapies practice? The therapists who do well with these tools tend to be the ones who get deliberate about it: clear on what they’ll hand over, and stubborn about what they won’t.

Your admin is not your work

Your work is the clinical reasoning. The treatment you shape for one particular body on one particular day. The yoga class you plan around a life lesson or a season. The shift you catch in a client before they’ve got the words for it. None of that is a job to offload. It’s why a real, live person booked you instead of speaking to a chatbot.

It’s worth reminding yourself that when the output is meant to carry you – your voice, your judgement, your read on a person – your head and hands need to stay involved. Don’t outsource that.

What AI can carry

Rough notes turned into clean ones. A first draft of a newsletter you then rewrite in your own words. A clunky policy reworded so it reads properly. Post ideas for when you’ve gone blank or you’re drained from a busy day. A summary of a long research paper so you know whether it’s worth reading. All of that, AI can handle, if it’s used well.

What stays with you

The assessment. The check-in call. The words you find for someone who’s come in carrying grief. Plus the parts of your writing that hold your authority: the case study only you could tell or the plain explanation of your method that proves you actually know it.

The skills that decide your career

Here’s the thing that gets lost in all the buzz about what AI can do. Yes, it can help you research faster, write faster, analyse faster and learn faster. That’s genuinely useful.

But your practice – your livelihood, your reputation, the reason clients come back and bring their friends – still rests on a set of skills no tool can hold for you:

  • The way you communicate, in the room and on the page.
  • The relationships you build and keep, over years, sometimes over decades.
  • Your ability to influence gently: to help someone change a habit they’ve had longer than they’ve known you.
  • The trust you earn, slowly, by being consistent and safe and kind.
  • The decisions you make, often with incomplete information and a person in front of you waiting.
  • How you navigate uncertainty and the harder conversations such as the client who isn’t improving, the scope-of-practice moment or the referral you need to make.
  • How well you understand yourself, so your own stuff stays out of the treatment room.
  • How well you understand others and read what isn’t being said.
  • How you lead others, whether that’s a team, a class, a clinic or a student you're teaching or mentoring

Those are the things that carry a sustainable and successful therapy career. AI can hand you a tidier draft and a faster answer, but it can’t sit with someone. It can’t hold a boundary, or notice the hesitation before a “yes” or be the steady presence someone borrows courage from. Every hour you get back from admin is worth more if you spend some of it strengthening those muscles rather than only producing more.

The tech world is landing in the same place

Some of the major voices in tech are saying this from inside the industry rather than against it. On The Diary of a CEO by Steven Bartlett, guest Alex Hormozi put it bluntly: hand your hardest thinking to a machine and you make yourself weak, and the only advantages it can’t wear down are your reality and your reputation. In an earlier episode, Simon Sinek made a related point. As AI takes over more of the thinking and the making, he argued, human empathy and real attention get more valuable, not less.

Let that sink in because it’s exactly your industry, our industry. Empathy and full attention in a treatment room aren’t an added extra on top of the practice. They are the practice. The thing the world is about to want more of is the thing you already do for a living. It's what you know how to do – and what you already do well. 

If everything in you says no

Some of you will read all this and still feel a flat no to AI use. You didn’t train in bodywork or naturopathy or energy work to sit at a laptop, and a machine anywhere near your client care feels wrong. Fair enough, we hear and see you. The good news is, you’re not being left behind. 

As a complementary therapist, you give another person your full attention and presence, and that is getting rarer, because life is speeding up. The good news is that rare things go up in value. Clients are already learning to feel the difference between something a person made and something a machine churned out, the same way you can feel the difference between a hug that means it and one that doesn’t. Staying steady and offline in the parts that matter isn’t falling behind at all. Plenty of people are going to wish they’d held that ground.

Most of what fills a feed now is machine-made, and it reads that way: smooth and confident and saying very little. Writing that sounds like an actual person with actual clients gets noticed more than it used to. Your slightly imperfect, specific, rambling real voice is turning into the thing that stands out. Don’t smooth that out. Own it.

Watch where the time goes

This is the bit that’s easy to miss. Say AI gives you back two hours this week. Notice where they go. Did they just turn into two more hours of output such as another couple of posts, a second newsletter? If so, you haven’t won anything back, you’ve just worked more.

These tools get sold as time returned, but time returned only counts if you take it. So take it. Go for a walk somewhere green. Book a treatment for yourself for once. Sit with your kids and draw or bake. Run a bath, make a tea and drink it while it’s hot. Let the saved time be your time. 

The cost you can’t see

This is important and worth grappling with. Every time you ask an AI tool to do something, it runs in a data centre somewhere, pulling on power and water to keep itself cool. We don’t see it, so it slips the mind. Collectively, though, that can no longer be our excuse.

A 2026 United Nations University report found the world’s data centres used around 448 terawatt-hours of electricity in 2025, more than the whole of Saudi Arabia uses in a year, with AI behind about a fifth of it. If they were a country, they’d be the eleventh-biggest electricity user on the planet, somewhere around France. In 2025, AI data centres went through enough water to fill roughly 1.8 million Olympic pools, or about the basic yearly water needs of 600 million people. And it’s rising quickly: the same report predicts AI-related water use could hit 9.3 trillion litres a year by 2030, the basic domestic water needs of 1.3 billion people.

None of this means turn it all off. But it’s worth asking yourself, honestly: do I actually need AI for this task?

In your practice, you treat your clients’ bodies as something precious, not a machine to push around. The earth is a body too. Typing a two-line reply yourself instead of generating it costs the planet nothing. A plain Google search costs a fraction of an AI query. Reaching for the machine out of pure habit, for things your own hands would do faster, has a price. Consider the planet when you sit down at your computer. 

Picture it

Picture the practice you want to be running in 10 years. You're still at the middle of it – unhurried, hands on a real person, full attention in the room, doing the thing a machine cannot do. Being with the person. Creating really healing and change. 

Keep that part yours and let the tools take the edges. And if you do use AI to claim some time back, be sure to spend that time on your own life.